Phone Manager
Phone Manager is a desktop communications application that is available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager Pro PC Softphone (VoIP mode). The Phone Manager application offers control of the user's telephone from their PC. Phone Manager Lite and Phone Manager Pro are for the user who prefers to access telephony features (making/receiving call, setting up conference calls, speed dials, etc.) through the PC. Phone Manager Pro PC Softphone is for anyone who has a laptop and high-speed internet access while traveling or working away from their desk or office. The Phone Manager Pro PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.
Simplifies communications via point-and-click access to commonly used features. The Phone Manager application includes many productivity enhancing capabilities such as a Busy Lamp Field (BLF) and Speed Dials. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. User friendly icons allows regularly called internal and external (work, mobile/cell, home) numbers to be dialed via a single-click. The Busy Lamp Field feature allows you to see at a glance who is available to take a call, who is already on a call, who has forwarded their phone, and who has placed their phone on Do Not Disturb. The Phone Manager application also provides the user with a call history log of calls made, received, and missed which keeps a record of call duration, including time the caller may have been placed on hold, for accurate billing and reconciliation. Phone Manager PC Softphone supports mobile, traveling workers enabling lower long-distance costs. Makes staying in touch with co-workers and customers easier while traveling.
Computer Telephony Integration (CTI)
CTI allows users to access information in company databases during phone calls. A services representative can automatically receive detailed customer information in a screen-pop on their PC when a customer calls. Employees can also control their phone via a familiar, easy to use GUI. CTI is based on the Telephone Applications Programming Interface standard, which supports Microsoft Windows applications such as Microsoft Outlook.
Through CTI, IP Office can improve employee efficiency and productivity by combining telephone and PC capabilities behind one easy to use GUI. It can enhance customer contacts by providing employees with access to important information.
IP Office Manager System Administration Tool
IP Office Manager is the systems administration tool. Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configuration and subsequent moves, additions, and changes. As with all IP Office applications, the Manager is multi-lingual and, coupled with the ability to use the application both locally and remotely, it is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator’s level of expertise. The Manager provides remote management facilities and off-line configuration.By monitoring activity across all locations, businesses can control costs, increase efficiencies and drive improved system performance.
Remote Hot Desking
The ability for a user on one IP Office system to log into any telephone (analog, digital, or IP) on another IP Office system within the Small Community Network.
A user can make and receive calls from any IP Office location as if using their phone at their primary IP Office site. Remote hot desking offers callers and other associates single number access to reach an employee, improves mobility for the employee, and controls costs since privileges and calling restrictions still apply.
SIP Trunks(Session Initiation Protocol)
SIP allows IP Office users to take advantage of new telephony services being offered by Internet Telephony Service Providers. These telephony services can offer substantial savings in comparison to traditional trunks (analog and digital). With IP Office, users, regardless of their phone type, can make and receive calls on SIP trunks. SIP trunks are handled like any other trunk on the IP Office affording the call routing and control needed to manage inbound and outbound calls.
