Owl Labs Owl Care
Owl Labs Owl Care
Owl Replacement Support Program
Protecting Your Investment with Owl CareOwl Labs Advanced Support Program Details
Owl Labs, Inc. offers customers the opportunity to obtain extended warranty coverage on the Meeting Owl at the cost of $149.00. This is called "Owl Care" and must be purchased within 30 days of the date of purchase of the Meeting Owl.
Extended Warranty Period
- Owl Care provides three (3) year warranty from date of purchase of your Owl. In addition to the coverage provided on the Owl by the standard warranty found HERE Owl Care also provides the following coverage for the product.
Advanced Replacement Program
- After Contacting the Owl Labs Support Team and receiving a response if you believe your Owl is defective there is a one time advanced replacement for any reason with a like/refurbished Owl.
- You must return your complete Owl, in the original packaging after you receive the replacement
- Replacement Owl will be shipped within two (2) business days of completion of evaluation of Owl Warranty claim submitted to Owl Labs Support Team
- After replacement is received, the replacement Owl will be covered by the standard warranty for the remaining three years of warranty period
Unlimited End User Training
Owl Care includes unlimited new user training as described below.
Training must be scheduled between 9 AM and 6 PM Eastern Standard Time
New users can choose from the following training modules:
- Setting up and starting a meeting in your video conferencing platform (for supported platforms only, although limited training may be available for other platforms that have been tested to work with the Meeting Owl)
- Tips for Optimizing Performance
- Meeting Owl App (Navigation and using the Meeting Owl app)
- Meeting Analytics Overview
- New Features as they are introduced
Online Installation Support
For initial Meeting Owl Setup, you can sign up for a Remote Basic installation support (must be scheduled between 9 AM and 6 PM Eastern Standard Time)
- Room setup
- Initial Meeting Owl Setup
- Get Started
- Connect to Wi-Fi
- Sign up for Meeting Analytics
- Starting a meeting in your video conferencing platform (for supported platforms only, although limited training may be available for other platforms that have been tested to work with the Meeting Owl)