Contact Center Solutions
Which solution is best for your Contact Center?
Customers today can engage with companies from multiple points to include self-service portals, web-based chats, and social media. This means Contact Centers are now responsible for more complex calls.
Agents require comfortable headsets to support long hours of wear, they have to receive and transmit audio quality so that the agent’s and customer’s experience is optimal.
Call One, Inc. and Hello Direct are partnered with the leading headset manufacturers to provide the best possible solutions for your contact center. Additionally, many of the brands offer special incentives and programs designed for our contact center clients.
We can also provide needed accessories like training-y cables, spare ear cushions, mic screens, and other replacement parts to help keep your contact center agents up and running.
The major brands recognize the importance of being able to “manage” headsets and offer Headset Management Software. Each partner offers options from free individual software to subscription-based enterprise-grade software that offers valuable insights and analytics to help you do your business better.
Key Advantages
Over 35 Years of Experience
For over 35 years, Call One, Inc. and Hello Direct have redefined business communication with innovative audio and video solutions that empower organizations to thrive. We help businesses find the right communication tools to ensure superior audio and video quality in any environment.
Authorized Reseller
Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Products are genuine, new, and come with the manufacturer's full warranty and support.
Seamless Integration
Call One and Hello Direct provide pre and post sales support, with the multiple procurement options and a team of dedicated professionals to ensure a hassle-free implementation process.
What We Offer
- Pre-and Post-Sales Support
- Warranty: 1–3 Years depending on brand & model
- eProcurement Integration
- Headset Management Software
- Possible Qualification for Budget Optimization Program
- Agent in Box
- Trade-In Programs
- Full line of Accessories
Our top Contact Center Brands
HP Poly
- Two Industry Leaders Combined
- Full Brand options headsets, PCs, webcams, speakerphones
- Wide variety of wearing styles and connectivity options
Jabra
- Easy Cross Communication
- Excellent Noise Cancelation on the Mic
- DECT, Bluetooth, and Corded Options
EPOS
- Top Quality Sound
- Sleek Durable Design
- DECT, Bluetooth, and Corded Options
JPL
- Cost Effective
- New Leader in Critical Communications
- Poly Compatible Quick Disconnect Cables and Headsets
Not sure which headset is right for you?
We help you compare options, request demos, and get pricing tailored to your team.
Contact Center Solutions
Which solution is best for your Contact Center?
Customers today can engage with companies from multiple points to include self-service portals, web-based chats, and social media. This means Contact Centers are now responsible for more complex calls.
Agents require comfortable headsets to support long hours of wear, they have to receive and transmit audio quality so that the agent’s and customer’s experience is optimal.
Call One, Inc. and Hello Direct are partnered with the leading headset manufacturers to provide the best possible solutions for your contact center. Additionally, many of the brands offer special incentives and programs designed for our contact center clients.
We can also provide needed accessories like training-y cables, spare ear cushions, mic screens, and other replacement parts to help keep your contact center agents up and running.
The major brands recognize the importance of being able to “manage” headsets and offer Headset Management Software. Each partner offers options from free individual software to subscription-based enterprise-grade software that offers valuable insights and analytics to help you do your business better.
Key Advantages
Over 35 Years of Experience
For over 35 years, Call One, Inc. and Hello Direct have redefined business communication with innovative audio and video solutions that empower organizations to thrive. We help businesses find the right communication tools to ensure superior audio and video quality in any environment.
Authorized Reseller
Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Products are genuine, new, and come with the manufacturer's full warranty and support.
Seamless Integration
Call One and Hello Direct provide pre and post sales support, with the multiple procurement options and a team of dedicated professionals to ensure a hassle-free implementation process.
What We Offer
- Pre-and Post-Sales Support
- Warranty: 1–3 Years depending on brand & model
- eProcurement Integration
- Headset Management Software
- Possible Qualification for Budget Optimization Program
- Agent in Box
- Trade-In Programs
- Full line of Accessories
Our top Contact Center Brands
HP Poly
- Two Industry Leaders Combined
- Full Brand options headsets, PCs, webcams, speakerphones
- Wide variety of wearing styles and connectivity options
Jabra
- Easy Cross Communication
- Excellent Noise Cancelation on the Mic
- DECT, Bluetooth, and Corded Options
EPOS
- Top Quality Sound
- Sleek Durable Design
- DECT, Bluetooth, and Corded Options
JPL
- Cost Effective
- New Leader in Critical Communications
- Poly Compatible Quick Disconnect Cables and Headsets
Not sure which headset is right for you?
We help you compare options, request demos, and get pricing tailored to your team.