Contact Center Solutions
Superior Customer Care
EPOS call center headsets are designed with the ultimate user experience in mind, providing exceptional comfort and crystal-clear sound quality to help you stay focused and efficient throughout your workday.
With a range of features such as noise-cancelling microphones, intuitive controls, and durable materials, EPOS headsets are built to withstand the demands of a busy call center environment.
Let our Subject Matter Experts help you discover the perfect call center headset for your needs and experience the difference with EPOS.
Key Brand Advantages
Crafted for Comfort
Carefully crafted to provide an unprecedented level of comfort with a lightweight but robust design to withstand daily use and all-day wear. Help your agents stay productive and avoid fatigue.
Customer Satisfaction
With exceptional microphone clarity, speech-enhancing and noise-filtering technology, your agents will always be heard.
Seamless Connectivity
Connect seamlessly across all your devices. Analyze, manage, and update devices remotely with EPOS Manager.
EPOS is all IMPACT
EPOS business and Call Center headsets are all part of the IMPACT branding, but there are numerous series under that IMPACT banner.
From Easy Disconnect to wired USB to Bluetooth to DECT EPOS offers a variety of options to ensure your clients and agents have the best sound possible to provide the greatest customer service.
USB Headsets
EPOS corded USB Headset models come in UC and MS Teams certified versions, and some options include an optional 3.5mm adapter that plugs into the in-line call control on the headset cable. They also offer USB-A, USB-C, and some versions with built in adapters that include both.
Easy Disconnect Headsets
EPOS has a proprietary connector on their Quick Disconnect (QD) headset models that they refer to as easy disconnect. These models require a bottom cable to connect to either desk phones, PC and laptops, or mobile devices.
Wireless Headsets
EPOS offers Bluetooth and DECT options of wireless headsets, including UC and MS Teams variants, as well as some with or without charging stands and or dongles. Most of their Bluetooth offerings are under the ADAPT label not IMPACT. Many of their Mono DECT models come in convertible options to allow a variety of wearing styles.
EPOS Connect
EPOS Connect is a user-friendly desktop, mobile and web application designed to keep your EPOS devices seamlessly connected and updated with the latest firmware. Whether you are part of an organization using EPOS Manager for centralized device management or an individual utilizing EPOS Connect as a standalone application, this tool provides real-time updates and enables end-users to customize settings for optimal call quality and a tailored audio experience.
Personalized audio experience
Control calls seamlessly
Easy to use
Freeware
Browse More Solutions
EPOS Business & Enterprise
Explore the full EPOS headset portfolio—designed for comfort, clarity, and performance across modern work environments.
EPOS Critical Communication
For dispatch, emergency, and command environments, EPOS headsets enable reliable, focused communication when every second matters.
Not sure which headset is right for you?
We help you compare options, request demos, and get pricing tailored to your team.
Contact Center Solutions
Superior Customer Care
EPOS call center headsets are designed with the ultimate user experience in mind, providing exceptional comfort and crystal-clear sound quality to help you stay focused and efficient throughout your workday.
With a range of features such as noise-cancelling microphones, intuitive controls, and durable materials, EPOS headsets are built to withstand the demands of a busy call center environment.
Let our Subject Matter Experts help you discover the perfect call center headset for your needs and experience the difference with EPOS.
Key Brand Advantages
Crafted for Comfort
Carefully crafted to provide an unprecedented level of comfort with a lightweight but robust design to withstand daily use and all-day wear. Help your agents stay productive and avoid fatigue.
Customer Satisfaction
With exceptional microphone clarity, speech-enhancing and noise-filtering technology, your agents will always be heard.
Seamless Connectivity
Connect seamlessly across all your devices. Analyze, manage, and update devices remotely with EPOS Manager.
EPOS is all IMPACT
EPOS business and Call Center headsets are all part of the IMPACT branding, but there are numerous series under that IMPACT banner.
From Easy Disconnect to wired USB to Bluetooth to DECT EPOS offers a variety of options to ensure your clients and agents have the best sound possible to provide the greatest customer service.
USB Headsets
EPOS corded USB Headset models come in UC and MS Teams certified versions, and some options include an optional 3.5mm adapter that plugs into the in-line call control on the headset cable. They also offer USB-A, USB-C, and some versions with built in adapters that include both.
Easy Disconnect Headsets
EPOS has a proprietary connector on their Quick Disconnect (QD) headset models that they refer to as easy disconnect. These models require a bottom cable to connect to either desk phones, PC and laptops, or mobile devices.
Wireless Headsets
EPOS offers Bluetooth and DECT options of wireless headsets, including UC and MS Teams variants, as well as some with or without charging stands and or dongles. Most of their Bluetooth offerings are under the ADAPT label not IMPACT. Many of their Mono DECT models come in convertible options to allow a variety of wearing styles.
EPOS Connect
EPOS Connect is a user-friendly desktop, mobile and web application designed to keep your EPOS devices seamlessly connected and updated with the latest firmware. Whether you are part of an organization using EPOS Manager for centralized device management or an individual utilizing EPOS Connect as a standalone application, this tool provides real-time updates and enables end-users to customize settings for optimal call quality and a tailored audio experience.
Personalized audio experience
Control calls seamlessly
Easy to use
Freeware
Browse More Solutions
EPOS Business & Enterprise
Explore the full EPOS headset portfolio—designed for comfort, clarity, and performance across modern work environments.
EPOS Critical Communication
For dispatch, emergency, and command environments, EPOS headsets enable reliable, focused communication when every second matters.
Not sure which headset is right for you?
We help you compare options, request demos, and get pricing tailored to your team.