Happy customers start with super service solutions
HP Poly understands that hybrid working is now business as usual for contact centers. Whether your agents work from home, in the office, or both they need the best equipment to ensure the highest quality experience to your business, your agents, and your customers.
Customers will always need to trust your organization, starting with that first representative on the phone. Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead to misunderstandings, longer calls, and a general lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.Whether your agents answer calls, respond to emails and chats, take video calls or a mixture of all of the above, Call One, Inc. and Hello Direct can help provide you the products designed to help you do your business better.
Key Brand Advantages
Crystal Clear Audio Quality
Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
The Hybrid Work Era
Today’s changing times call for a shift from in-person service to a hybrid model of home and office working. Poly has the broadest portfolio of call center headsets to meet the needs of CSRs, wherever they’re working.
Headset Management
Poly Lens software allows IT to manage, update and monitor your team’s headsets, even when they are working from home.
Happy Customers Start with Super Service Solutions
Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints?
Poly’s got your back. Poly solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.
QD Headsets
HP Poly EncorePro series provides the both traditional Quick Disconnect (QD) headsets which require the bottom cable to connect the headset to either a desk phone or a PC as well as USB-A and USB-C options
DA Series Digital Bottom Leads
Poly DA Series USB-A and USB-C compatible digital adapters adjust audio to each specific Poly headset, offering pro-grade call quality. You’ll even get full access to everything Microsoft Teams has to offer. This level of flexibility and sheer quality could only come from Poly.
DECT Headsets
HP Poly Savi series offer DECT security in a wireless headset. Giving agents the freedom to get up and move around while ensuring the security for protected data for reps in financial or medical industries. Savi headsets also offer Mono Stereo and Convertible options.
Headset Management
Make the most of your meetings with Poly Lens app. Customize your compatible personal devices to how you work. Staying up to date with the latest software is easy with a click. And with built-in wellness and support, you’ll have better focus and peace of mind.
Poly Lens provides better visibility into Poly devices across the entire organization. IT professionals can remotely inventory, monitor, and troubleshoot Poly devices from a single pane of glass - and applying bulk software is simple.
- Manage all Poly devices within a single interface
- Greater visibility into the performance of your Poly devices
- Simple user app for device personalization while in the office, remote, or mobile
Browse More Solutions
AV Solutions
Our AV Subject Matter Experts can help you plan, layout, install and maintain huddle or conference rooms to help suit your business needs with products from top brands including HP Poly.
HP Poly Business & Enterprise
Discover HP Poly headsets designed for seamless collaboration, clear communication, and all-day comfort in hybrid work environments.
Not sure which headset is right for you?
We help you compare options, request demos, and get pricing tailored to your team.
Happy customers start with super service solutions
HP Poly understands that hybrid working is now business as usual for contact centers. Whether your agents work from home, in the office, or both they need the best equipment to ensure the highest quality experience to your business, your agents, and your customers.
Customers will always need to trust your organization, starting with that first representative on the phone. Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead to misunderstandings, longer calls, and a general lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.Whether your agents answer calls, respond to emails and chats, take video calls or a mixture of all of the above, Call One, Inc. and Hello Direct can help provide you the products designed to help you do your business better.
Key Brand Advantages
Crystal Clear Audio Quality
Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
The Hybrid Work Era
Today’s changing times call for a shift from in-person service to a hybrid model of home and office working. Poly has the broadest portfolio of call center headsets to meet the needs of CSRs, wherever they’re working.
Headset Management
Poly Lens software allows IT to manage, update and monitor your team’s headsets, even when they are working from home.
Happy Customers Start with Super Service Solutions
Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints?
Poly’s got your back. Poly solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.
QD Headsets
HP Poly EncorePro series provides the both traditional Quick Disconnect (QD) headsets which require the bottom cable to connect the headset to either a desk phone or a PC as well as USB-A and USB-C options
DA Series Digital Bottom Leads
Poly DA Series USB-A and USB-C compatible digital adapters adjust audio to each specific Poly headset, offering pro-grade call quality. You’ll even get full access to everything Microsoft Teams has to offer. This level of flexibility and sheer quality could only come from Poly.
DECT Headsets
HP Poly Savi series offer DECT security in a wireless headset. Giving agents the freedom to get up and move around while ensuring the security for protected data for reps in financial or medical industries. Savi headsets also offer Mono Stereo and Convertible options.
Headset Management
Make the most of your meetings with Poly Lens app. Customize your compatible personal devices to how you work. Staying up to date with the latest software is easy with a click. And with built-in wellness and support, you’ll have better focus and peace of mind.
Poly Lens provides better visibility into Poly devices across the entire organization. IT professionals can remotely inventory, monitor, and troubleshoot Poly devices from a single pane of glass - and applying bulk software is simple.
- Manage all Poly devices within a single interface
- Greater visibility into the performance of your Poly devices
- Simple user app for device personalization while in the office, remote, or mobile
Browse More Solutions
AV Solutions
Our AV Subject Matter Experts can help you plan, layout, install and maintain huddle or conference rooms to help suit your business needs with products from top brands including HP Poly.
HP Poly Business & Enterprise
Discover HP Poly headsets designed for seamless collaboration, clear communication, and all-day comfort in hybrid work environments.
Not sure which headset is right for you?
We help you compare options, request demos, and get pricing tailored to your team.