HELP CENTER
Call One, Inc. Return PolicySatisfaction guaranteed is our commitment to you.
Give us a call   1-800-749-3160

Important Message to Our Valued Customers


Temporary Return Policy Changes


Due to the evolving COVID-19 pandemic, we are currently unable to inspect products once they have left the warehouse. Therefore, we are temporarily declining all returns unless the products fail within the allotted time frame. Failures will need to be reported to the manufacturer for troubleshooting and you will need to obtain a case number. Should the product be a true failure, please contact us. Please note any returns that do fail under the policy above will be quarantined for 5 business days. Credit will be issued following the quarantine process. Please allow 10-15 days for credit or replacement.

Should we receive any unapproved returns, we will refuse the product and return the shipment back to the customer. We appreciate our customers' adherence to this temporary return policy put in place for the safety of our customers and colleagues. This policy is in effect until further notice.


Our Commitment

Satisfaction guaranteed is our commitment to you, and that starts with the highest priority put upon you receiving the product and services you deserve. Call One, Inc. offers a 30-Day Return Policy for most items as various manufacturers have restrictions.

 

Our Process

An RMA # approval is required for all returns to receive credit or be replaced.
An RMA # can be obtained by providing the following information listed below.
Please email returns@calloneonline.com or contact a customer service representative at 1-800-749-3160

The following information is required:
  • Sales order number or invoice number
  • Serial number/s if applicable
  • Reason for return or replacement

Once the return eligibility listed below, has met the conditions the approval RMA #code will be issued with complete shipping and return instructions.

 

Conditions

PRODUCT DAMAGED IN TRANSIT

If a shipment is damaged in transit please do not throw away the packaging. Contact
Call One, Inc. 1-800-749-3160 for support to file a claim and or get replacement.

 

DEFECTIVE RETURNS

Product box must be clean and undamaged, with no usage marks of any kind. Please do not use the product box as a returned shipping container.

  1. RMA # must be requested within 30 days of invoice date.
  2. After 30 days of invoice date, the manufacturer’s warranty applies and cannot be returned for credit.

 

NON-DEFECTIVE RETURNS

RMA must be requested within 15 days of invoice date. Product must be returned in original factory condition. Product box must be clean and undamaged, with no usage marks of any kind. Please do not use the product box as a return shipping container.

  1. Returns may be subject to a minimum 20% restocking fee, unless otherwise specified by written authorization.
  2. Special Order products are non-returnable.
  3. Shipping and Insurance costs are non-refundable.

 

CREDIT/REPLACEMENT

Credit or replacement for returns are processed after receipt inspections are met. Products received without an approved RMA# or incomplete receipt (partial) products are subject to be returned immediately to sender at sender’s expense.

Special Note: Call One, Inc. returns and repairs policies exclude ClearOne and Poly (formerly Polycom prior to merger with Plantronics) Audio and Video products.
The manufacturer’s return authorization process applies directly through them.
Please contact the numbers below to initiate the RMA request options:

  • ClearOne Technical Support 1-800-283-5936
  • Poly Technical Support 1-888-248-4143

Thank you and we look forward to serving you. - Call One Customer Service Team